As part of its responsible dining initiative, ITC Hotels on Friday announced a partnership with on-demand delivery platform Swiggy so that people can continue to enjoy their favourite dishes from popular restaurants of the hotel chain while staying at home.
In phase 1, ITC Hotels would commence the home delivery venture with Swiggy for many of their properties across India including the ITC Maurya (New Delhi), ITC Royal Bengal (Kolkata), ITC Grand Chola (Chennai), ITC Gardenia (Bangaluru), ITC Windsor (Bengaluru), ITC Kohenur (Hyderabad), ITC Rajputana (Jaipur), ITC Grand Goa (Goa) and Welcomhotel Bengaluru.
In phase 2, more ITC Hotels and Welcomhotel properties will be added to the Swiggy home delivery initiative, the company said.
"The partnership with Swiggy will assist us in responsibly delivering our unique culinary experiences using their advanced distribution network. Together we are committed to delivering a responsible guest experience," Anil Chadha, Chief Operating Officer, ITC Hotels, said in a statement.
As part of the partnership, Swiggy will enable "no contact" deliveries on all pre-paid orders, which involves a delivery partner leaving the food at the doorstep rather than an in-person exchange.
ITC Hotels said it has implemented stringent measures and protocols, including mandatory temperature checks for all chefs and food & beverage associates.
Moreover, the take-out counter at each ITC Hotel has been enhanced with hand sanitizers and thermometers to corroborate the health parameters of local food delivery partners, it added.
ITC Hotels had tapped into the food & beverage take-away model across the country recently. The association with Swiggy is aimed at reaching a much larger customer base.
"Through our partnership with ITC Hotels, customers can now indulge in curated gourmet dishes from popular restaurants of the ITC Hotels chain across India through the Swiggy app," said Vivek Sunder, COO, Swiggy.