Lufthansa Airlines received five-star certification from British aviation consulting specialist Skytrax. This makes Lufthansa 1 of 10 airlines that have been given this coveted rating. The Skytrax jury has already been awarding five stars to Lufthansa First Class for years, but it seems that the entire airline has received the same certification.
“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG.
He says that they have made huge investments in their fleet by updating their cabins, the introduction of digital services, new lounges and improved service on board and on the ground. "The combination of premium offerings with the quality and professionalism of our employees has earned Lufthansa the status of a five-star airline,” Spohr adds.
Edward Plaisted, the CEO of Skytrax, says the achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.
The testers at Skytrax travel with the perspective of a passenger. For their ratings, they evaluate the service quality of the respective airline with comprehensive assessments on the ground and in the air in up to 800 categories. These include the service on board, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and many other services